Support

Contact us

Write to support@gridfloo.com about anything: your account, a payment, a bug or an idea. We answer within one to two working days. Include the name of your workspace and, for a payment, the date and amount.

Partnerships and larger teams: partners@gridfloo.com.

Plans and payment

Where do I manage my plan?

For a team: in Gridfloo, open the workspace’s settings → Billing (workspace admins). For yourself: Plans → Just me. There you can change plan, change the number of people you pay for, and open Card, invoices and cancelling.

How do I cancel?

Billing → Card, invoices and cancelling → Cancel subscription. Your plan stays active until the end of the period you have paid for; then the workspace moves to the free plan. Everything you have made stays. You can undo the cancellation until then.

Where are my receipts and invoices?

They are emailed to the billing address, and all of them are under Card, invoices and cancelling, ready to download as PDF.

Can I add our VAT number or change the billing address?

Yes: Card, invoices and cancelling → Update information. New invoices show the new details.

How can we pay?

• Automatic payment by card, Apple Pay, Google Pay or direct debit — renews each month or year.
• Pay for a year now — one payment, also by WeChat Pay, Alipay and other local methods. It does not renew by itself.
• By invoice — for teams on yearly plans or with 10 or more people; pay by bank transfer or card within 30 days.

A payment failed. What happens now?

We try again over the next days and tell the workspace’s admins. Update the card under Card, invoices and cancelling and the next attempt goes through. Nothing is lost meanwhile.

Can I get a refund?

We don’t refund the remainder of a period after cancelling, but if something went wrong — a double charge, a plan bought by mistake — write to us and we will sort it out. Consumers in the EU have a 14-day right of withdrawal; see the terms, section 6.

AI credits

What are credits?

AI in Gridfloo — the Assistant, translations, voice, summaries — uses credits. Each plan includes credits every month, shared by the whole workspace; a new account gets a one-time trial.

We ran out. What now?

An admin can buy more credits or move to a larger plan from AI → Buy or request credits. Members can ask their admins for more with one click. Every feature that does not use AI keeps working.

Account and workspace

How do I sign in?

With your Microsoft or Google account. Guests invited to a single chat can also sign in with a code sent to their email.

Someone left the company. Do we keep their work?

Yes. The workspace keeps the work done in it; the person keeps their own account and personal space. Remove them from the workspace’s Members, and lower the number of people you pay for under Billing.

Your data

How we store and protect what you put into Gridfloo, and who processes it, is described in the privacy statement. The terms of service cover the rest. Questions about either: support@gridfloo.com.

Gridfloo is made by Leworks International AB, Bellmansgatan 22C, 118 47 Stockholm, Sweden. See also pricing.