Terms of service

These terms apply when you or your organisation use Gridfloo. By creating an account or using the service you accept them. If you use Gridfloo on behalf of an organisation, you confirm that you may accept these terms for it.

1. Who provides Gridfloo

Gridfloo is provided by Leworks International AB, Bellmansgatan 22C, 118 47 Stockholm, Sweden (“we”, “us”). Contact: partners@gridfloo.com.

2. Your account

• You sign in with a Microsoft or Google account. Keep that account secure; what happens in Gridfloo under your sign-in is your responsibility.
• You must be at least 16 years old.
• Your Gridfloo account is yours. If you leave an organisation, you keep your account and personal space; the organisation keeps its workspace and the work in it.
• An address you claim at gridfloo.com may be withdrawn if it impersonates someone, infringes a right, or misleads.

3. Your content

What you and your organisation put into Gridfloo remains yours. You give us only the permission needed to store, process, display and transmit it in order to provide the service to you and to the people you share it with. How we handle personal data is described in the privacy statement.

When you connect a mailbox or calendar, Gridfloo acts within the permissions you granted to Microsoft or Google — for example reading, sending, moving or deleting mail when you ask it to. You are responsible for having the right to connect that account.

4. Acceptable use

You agree not to use Gridfloo to:

• break the law or infringe anyone’s rights, including privacy and intellectual property;
• send spam, malware or deceptive messages, or impersonate others;
• get at data you are not allowed to see, probe or overload the service, or work around its limits and security;
• resell or re-host the service without our written agreement.

We may suspend access that puts the service or other users at risk, and will tell you why unless the law prevents it.

5. Organisations

An organisation’s owners and administrators decide who is a member and what they can see. The organisation is responsible for its members’ use of its workspace and for having a lawful basis for the personal data it puts there. Where we process personal data for an organisation we do so as its processor; a data processing agreement is available on request.

6. Plans and payment

Plans. Gridfloo has a free plan and paid plans (Personal, Business and Business Plus). What each plan includes and costs is shown on gridfloo.com/pricing and on the plan page in Gridfloo before you choose. Prices for business plans are per person. Value-added tax is added where the law requires it.

Paying. Payments are handled by our payment provider, Stripe. Your card or bank details go to Stripe; we don’t store them. You can pay in three ways:

• Automatic payment: your plan renews by itself every month or year, and is charged at the start of each period, until you cancel.
• Pay for a year now: one payment for twelve months. It does not renew by itself; we remind you before it ends.
• By invoice (for teams on yearly plans, or with 10 or more people): payable within 30 days, by bank transfer or card.

People on a plan. On a business plan you choose how many people you pay for. If you add people during a period, the difference is charged for the rest of that period; if you remove people, the difference is credited to your next payment.

AI credits. Plans include a number of AI credits each month. Unused monthly credits do not carry over. Credits you buy separately are used after the monthly ones and do not expire while your account exists. Credits have no cash value and are not refunded once used.

Cancelling. You can cancel at any time under Card, invoices and cancelling in your workspace’s billing settings. The plan stays active until the end of the period you have paid for, and the workspace then moves to the free plan. Your content stays; features that need a paid plan stop.

Refunds. We don’t refund the remainder of a period you cancel during. If you are a consumer in the EU, you have a 14-day right of withdrawal from a purchase. By starting to use a paid plan or credits in that time, you agree that you will pay for what you have used, and you lose the right of withdrawal for credits you have used. To withdraw, write to support@gridfloo.com.

Late payment. If a payment fails or an invoice is not paid on time, we will try again and tell the workspace’s administrators. If it remains unpaid, the workspace moves to the free plan.

Price changes. We will tell paying customers at least 30 days before a price change takes effect. It applies from your next period, and you can cancel before then.

Receipts and invoices. Receipts and invoices are emailed to the address you give us, and are available under Card, invoices and cancelling.

7. Third-party services

Gridfloo works with Microsoft, Google and other services. Their availability and terms are theirs; we are not responsible for changes they make, although we will try to adapt.

8. Availability and changes

Gridfloo is under active development. We work to keep it available and your data safe, but we do not promise uninterrupted service, and features may change. We will give reasonable notice before removing something you rely on, where we can.

9. Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss such as lost profit or lost data, and our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

10. Ending

You can stop using Gridfloo at any time and ask us to delete your account. We may end the service with at least 30 days’ notice, or immediately for serious breach of these terms. Before an organisation’s workspace is deleted, we will help its administrators export its content.

11. Changes to these terms

When we change these terms in a way that matters, we will say so in Gridfloo before the change takes effect. Continuing to use the service after that means you accept the new terms.

12. Law and disputes

These terms are governed by Swedish law. Disputes are settled by Swedish courts, with Stockholm District Court as the first instance, unless mandatory consumer rules give you the right to go to the courts where you live.